Xplorr

Delete your Xplorr account

Account deletion is permanent. There is no undo.

Delete in the app

Open Profile, tap the settings gear, then Account, then Delete Account.

Delete on the web

Sign in on xplorr.live with the same account you use in the app, then confirm. If you can't sign in on the web, delete from the app or email JRogers@xplorr.live.

If you are signed in, type DELETE below and confirm. This deletes your account immediately and cannot be undone. You need to have signed in within about the last 10 minutes. If it has been longer, we send you to sign in again before deleting.

Delete by email

Email JRogers@xplorr.live from the address on the account with the subject "Delete my Xplorr account". We delete the account within 30 days.

What is deleted

Deleting your account removes the following immediately and permanently. There is no undo.

  • Your profile (name, username, avatar, and interests)
  • Your email and sign-in identity
  • Posts and their photos
  • Saves and bucket list
  • Trips and itineraries
  • Expenses and receipts
  • Comments, likes, follows, and blocks
  • Messages you sent, and reactions and read receipts
  • Notifications and push tokens
  • Reports
  • Events you created
  • Organizer and professional profiles
  • Ticket orders
  • Referral codes
  • Meeting requests, connections, and event RSVPs
  • Your payout account link (Stripe keeps the account itself)

What is kept

  • Messages other people sent in shared conversations stay. You appear as "Deleted user".
  • Conversations you started remain without your name.
  • Other people's notifications remain without your name. Message notifications can still show a short preview of a message you sent.
  • Referral counts are kept without linking to you.
  • Other people's trips, posts, and expense reports that linked to your post or event stay, without the link.

What deletion does not cover

  • Payment records held by Stripe are kept under Stripe's legal retention.
  • Analytics and crash data already sent to PostHog and Sentry.
  • Requests already sent to OpenAI through Hermes (trip details, Hermes chat messages, and photos sent for caption suggestions), subject to OpenAI API retention.
  • Sign-in security logs that include your email and account ID, kept for up to 90 days for security and fraud prevention.
  • Server logs (including a record of your deletion request) until they expire.
  • Deleted data may persist in rolling encrypted backups until they expire, within 30 days.